For reasons of intimate hygiene, returns are accepted only when the product remains unopened, unused, and in its original sealed packaging. Once it's opened, it's yours to keep.
Because every wavvve piece is designed for skin contact, returns and exchanges are limited to items that are still factory-sealed and visibly unopened. Once the seal is broken — for any reason — the piece becomes yours, and we cannot accept it back into circulation.
Eligible unopened items can be returned within 30 days of delivery, as long as the original seal is intact.
Send your order number and the reason to wavvve.limited@gmail.com. Don't ship anything yet — we'll confirm eligibility and send the return address within one business day.
Place the sealed item back in its original outer carton with all accessories. Use a tracked shipping service — you cover return shipping unless the item arrived faulty.
Once we receive and verify the seal is intact, your refund is processed within 7 business days back to your original payment method. You'll receive an email confirmation.
If your wavvve arrives visibly damaged or fails to power on within the first use, this is a different process — and a much faster one.
For exchanges, such as a different color or different model, the same rule applies: the item being returned must be unopened. We'll process the exchange the moment your sealed return arrives at our warehouse — no need to wait for a refund cycle.
If you're uncertain about which piece is right for you, our Series guide walks through the four temperatures in plain language.
Email wavvve.limited@gmail.com with your order number — please don't ship without confirmation.
